FAQ 

How do I pay?


We accept the following payment methods:

  • Credit Card: VISA, Master Card, and American Express for international customers.
  • PayPal: an option available for international customers




Has my order shipped?


You will receive a confirmation email as soon as your order is processed and is on its way. Shipping status could be checked and the tracking number will be provided on My Account page. With EMS shipping, it is expected to take 7-14 working business days to arrive at its destination.




How do I track my order?


Tracking number in the confirmation email you will receive from our shipping team as soon as your order is on its way, you will be able to use that number to track the shipment using the courier's website




My order never arrived?


If your order has not arrived within 14 working days of shipment, please try out the following options before you contact us.

  • Check your Account for the correct delivery address for your order and your contact details are correct and up to date.
  • Check if you have received any text message, email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot.
  • Check with any relatives or neighbors that may have accepted the parcel on your behalf.
If you still can't find your parcel, please email us and quote your order number. We'll reply as soon as we can and will do our best to locate your parcel straightaway. If it cannot be found, we will arrange a replacement or refund for you.




Will I be charged customs and import charges?


Any customs or import duties and/or charges are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges. We cannot tell you what the cost would be as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.




Do I have to pay sales tax?


Generally no, but you may be subject to import duties/customs charges once the order reaches your country, in accordance with local laws and legislation.





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